Our Policies

It may not be as beautiful to look at as our products, but "the fine print" is just as important. Below, you'll find information on warranties, returns and replacements.

Warranty Information

ProCraft Cabinetry (“We” or “Us”) warrants to the first Residential Purchaser (“You” or “Your”) a Five-Year Limited Warranty that warrants any product manufactured by Us and sold only in the United States to be free from any unnatural or unavoidable defects under normal residential usage. This warranty is effective for cabinetry purchases on or after January 1st, 2019.

 

 

Who is a Residential Purchaser?

Under this limited warranty, a “Residential Purchaser” means any of the following:

  • A person who purchases Product and is installed in a dwelling that is owned and used as a primary or secondary home.
  • A person or business (Builder/Contractor/Developer) that purchases product and is installed in a dwelling by that person or business on behalf of the Owner of the dwelling. In such case, this Limited Warranty may be transferred to the Owner of the dwelling if used as a primary or secondary home by Owner.

 

What the Limited Warranty Covers:

The following parts are covered by this warranty: Door Frames, Door & Drawer Fronts, Cabinet Shelves, Roll Out Trays, Base End Panels, Cabinet Doors, Drawer Glides, Shelving Clips, Cabinet Accessories (toe kick, molding, etc.), Cabinet Boxes. We may elect to repair, replace and/or modify, at our discretion, any component(s) which has/have been determined to be defective and unable to serve its/their intended purpose (under normal installation, condition and use) by Us.

 

What the Limited Warranty Does Not Cover:

  • Deterioration/discoloration due to abnormal use
  • Natural color variations in stained cabinetry
  • Damage caused from improper installation
  • Replacement of cabinetry or cabinetry parts that have been used for purposes outdoors
  • Replacement of cabinetry or cabinetry parts that have been altered or modified from their original purpose, misused, neglected and/or not well-maintained
  • Damage during transit
  • Labor costs associated with warranty claim (installation and/or removal)
  • Transportation and/or installation of defective, repaired and/or replacement product(s)
  • Service calls to retrieve the defective product(s) from You to Us.
  • Damage by causes outside of our control (flood, fire, or other acts of God)
  • Cabinets installed in areas that are outside the recommended storage temperatures (50-85⁰F)

 

How to File a Warranty Claim

To initiate a claim, please contact the ProCraft location that supplied you with Your original order. Please have the original invoice number with you at the time you make a claim. All warranty claims are subject to inspection by Us. You understand that replacement parts may vary in their natural color variation from those which were originally supplied to You. If we cannot satisfactorily replace the component(s) to which You are filing a warranty claim for, then We will replace all component(s) that are necessary to do so.

Replacements & returns

Returns

Returns accepted on RTA cabinetry are subject to a 25% restocking fee. Boxes must be unopened, clean, and unmarked. Returns will be credited only upon return and inspection of product when it arrives back to ProCraft. We will not process any returns if the product is missing components or incomplete from the original shipment. Returns are not accepted on Milania products, assembled ProCraft cabinets, custom modified cabinets, and 3rd party hardware, because it cannot be restocked. All returns must be submitted within 30 days of delivery.

 

Order Changes

Change orders are not permitted once an order has been approved. Orders may be canceled up until the order has been picked from inventory. All canceled orders are subject to a 25% restocking fee. The change order must be submitted as a new order and will be placed at the beginning of the order processing que.

Questions?

Customer satisfaction is everything at ProCraft. Get in touch with us anytime if you're in need of assistance.